Frequently Asked Questions

Do you do vouchers? Yes we do vouchers, $200 for four people, $150 for two people. We can email you out a voucher or if you live in the central Dunedin area we can drop one off. Payment can be made by bank transfer, eftpos, or cash. If you would like a voucher email us at info@experiencedunedin.com. Note vouchers cannot be redeemed on a small number of selected cruise ship days.

What happens if it is raining? It is not that pleasant on the trike when it is raining and we are passionate about making your experience as enjoyable as possible, hence, if it is raining we postpone or cancel. If you cancel, and have prepaid, a full refund will be given. 

Can I take my children? The trike is registered as a car so children can come on it. Children under 7 will need the car seat they normally use. Sunglasses must be worn on the trike and we only carry adult sunglasses with us.  

What should I wear? You will find it a few degrees colder on the trike so an extra layer of clothing is advised. Unless it is extremely warm long pants are advised. We provide adult Kathmandu puffer jackets to keep you warm if needed. 

How and when do we pay? We are happy for you to pay on the day through eftpos or cash, when booking online you can pay through PayPal if you wish. 

Where do we meet? Most tours leave from the Octagon (centre of Dunedin) outside the Isite. We do pickups from central Dunedin locations by arrangement, this service is not available on busy cruise ship days.